How to use language to design a great conversation?
It is an art to teach a Virtual Assistant to understand the users. Another part is to give satisfactory answers to the users - that's what this course is about.
What is important to think about to ensure good communication? Which components are part of the overall user experience? You will learn how to establish a "Tone of Voice", A / B testing, and how to ensure clear and active language. You will also be introduced to what we believe is best practice when communicating through Virtual Assistants.
- Introduction to the main components of the Virtual Assistant user experience
- Introduction to best practices and principles for good communication
- Through case and assignments, participants get to practice what they learn in the course.