Conversation Design

  • Duration
    1 day
  • Location
    Oslo, Bergen or virtual
  • Participants
  • Prerequisite
  • Language(s)
    Norwegian or English
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How to use language to design a great conversation?

It is an art to teach a Virtual Assistant to understand the users. Another part is to give satisfactory answers to the users - that's what this course is about.

What is important to think about to ensure good communication? Which components are part of the overall user experience? You will learn how to establish a "Tone of Voice", A / B testing, and how to ensure clear and active language. You will also be introduced to what we believe is best practice when communicating through Virtual Assistants.

  • Introduction to the main components of the Virtual Assistant user experience
  • Introduction to best practices and principles for good communication
  • Through case and assignments, participants get to practice what they learn in the course.
Would you like to learn more about this course, or sign up?
Contact us
Kjell Olav Hauge
Manager / Head of Conversational AI